What is customer retention rate?

Understand what customer retention rate is, how it measures the percentage of returning customers, and its importance for business growth.

What is customer retention rate?
Anmol May-02-2023 06:00:34
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Customer Retention Rate is a metric used to measure the percentage of customers that are retained by a business over a specified period of time. It is typically expressed as a percentage, and is determined by comparing the number of customers at the end of a period to the number of customers at the beginning of the period. The higher the retention rate, the better the customer loyalty and overall business performance.
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Noah 276819907
6 Ques 1 Ans
answered 22 Aug 2023

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